22-08-2019 02:47 PM
I'm sorry you've had difficulty accessing the SANE Help Centre Live Chat. Unfortunately, we have been understaffed lately, which has impacted the capacity to deliver such services.
I sincerely hope you are able to get through as soon as possible!
22-08-2019 03:28 PM
Hope you can talk to someone soon @Hamsolo01 , it does seem to be offline an awful lot to Me as well.
22-08-2019 05:29 PM
@Hamsolo01 @Gazza75 yes i agree it is offline most of the time out of the few years i have been on here and at least one of that year i was home most of the time so had it open on my computer i have only seen the chat be online twice the entire time. it is hardly ever avaliable and not just recently it is always been that way which isnt great for people who find phone calls difficult.
23-08-2019 06:10 PM
As some of you have noticed there may be times when you are unable to log onto the SANE chat service. The SANE Help Centre is open Monday to Friday, 10am–10pm EST, however even during these hours there may be times when the counsellors are all engaged. Please remember that there are a number of other helpline services that also offer online chat and support. You will find details for some of these services along the side of the forums page and there is also a good list of helplines available on the HealthDirect website: https://www.healthdirect.gov.au/mental-health-helplines
If you need urgent assistance, see Need help now
For mental health information, guidance and referrals, see the SANE Help Centre
SANE Forums is published by SANE Australia with funding from the Australian Government Department of Health
SANE Australia ABN 92006533606
PO Box 226 South Melbourne 3205 Australia